Privacy Policy

1. Introduction

Tebla ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose information when you use our restaurant reservation website and related services ("Service") in Morocco. By using the Service, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following categories of information:

• Account and profile data: When you register or sign in (e.g. via email/password or third-party auth), we store your email, name, and any profile details you provide (e.g. phone, preferences).
• Reservation data: Date, time, party size, restaurant, and any special requests or notes you submit when making or managing a booking.
• Usage and device data: Information about how you use the Service (e.g. pages visited, searches, clicks), device type, browser, IP address, and similar technical data, which may be collected via cookies or similar technologies.
• Communications: If you contact us or receive emails from us (e.g. confirmations, reminders), we keep records of those interactions as needed to operate the Service and support you.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the reservation and discovery experience
• Create and manage your account and authenticate you
• Process reservations and share relevant details with restaurants
• Send booking confirmations, reminders, and important service updates
• Send marketing or promotional communications only if you have opted in
• Understand usage patterns and fix errors, and to improve design and performance
• Comply with legal obligations and protect our rights and the safety of users

4. Sharing of Information

We may share your information in the following circumstances:

• Restaurants: When you make a reservation, we share the details necessary to fulfill your booking (e.g. name, date, time, party size, contact information, special requests).
• Service providers: We use trusted third parties to operate the Service (e.g. hosting, authentication, email delivery, analytics). They process data on our behalf under strict agreements and only for the purposes we specify.
• Legal and safety: We may disclose information if required by law, court order, or government request, or to protect the rights, property, or safety of Tebla, our users, or the public.

We do not sell your personal information to third parties for their marketing purposes.

5. Data Storage and Security

Your data is stored and processed using industry-standard security measures and reputable providers. We use appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure; we encourage you to use a strong password and keep your account credentials confidential.

6. Cookies and Similar Technologies

We use cookies and similar technologies (e.g. local storage) to keep you signed in, remember your preferences, and understand how the Service is used. You can control cookies through your browser settings; disabling certain cookies may limit some features of the Service.

7. Your Rights and Choices

Depending on applicable law (including in Morocco and other jurisdictions), you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information, subject to legal and operational requirements
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent (e.g. marketing)
• Lodge a complaint with a supervisory authority

You can update your profile and preferences in your account settings. To exercise other rights or ask questions about your data, please contact us using the details provided on our website or in the app.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Reservation history and related data may be kept for a reasonable period for operational and legal purposes. When no longer needed, we delete or anonymize data in accordance with our retention practices.

9. International Transfers

Your information may be processed in Morocco and in other countries where our service providers operate. We ensure that such transfers are subject to appropriate safeguards (e.g. contractual clauses or adequacy decisions) where required by applicable law.

10. Children

The Service is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. We encourage you to review this page periodically. Continued use of the Service after changes constitutes acceptance of the updated policy. If changes are material, we may provide additional notice (e.g. by email or a notice in the Service).

12. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us through the contact options provided on our website or in the Tebla app.